FAQ
STUDIO CLASSES
HOW DO I BOOK A CLASS?
You can easily book into any class by downloading the InnerG Cycling™ app on the Apple or Google Play Store or book directly from our website.
WHEN DOES THE SCHEDULE GO LIVE?
Our booking window opens every Sunday at 10am PST (Monday-Saturday)
WHAT OPTIONS DO I HAVE FOR BOOKING CLASSES?
We offer Unlimited monthly reoccurring memberships, no contract options, drop-ins & class packs. Take note we are a cashless business.
CAN I CHOOSE MY OWN SPOT?
Yes. You can choose your own spot in each cycle classes; however we do reserve the right to reassign your spot to ensure every guests experience is the best. L.A.B Classes has an open floor format.
WHAT IF A CLASS IS FULL?
Join our waitlist. By adding into our waitlist you are agreeing that you can take class should you get in. You may receive notice via email as early as 45 minutes before the class starts that you are no longer on the waitlist. You also agree to your cancellation policy and no show policy.
WHAT HAPPENS IF I DONT GET OFF THE WAITLIST?
You will be removed with no penalty. If you used a credit, it will be returned to your account for future use.
WHAT IS YOUR CANCELLATION POLICY?
We ask you cancel outside of the 12-hour window of the scheduled start time of classes. Late cancels will be charged a $15 fee and no shows will be charged $20.
LATE ARRIVALS
Available spots will be given to waitlisted guests 2 minutes before class. Once class has started, if spots are available; there is a 3 minute grace period given through the warm-up. After the first song, admission is not admitted into class. No exceptions.
DO YOU OFFER SHOE RENTALS?
Yes. Our bikes are SPD and DELTA clip compatible. You can bring your own or rent a pair of ours for $5 including tax. We got you!
DO YOU OFFER PRIVATE RIDES?
Heck Yes! Email us at support@InnerGcycling.com to give us details.
DO YOU PROVIDE WATER?
Yes, we sell bottled water for $2 per bottle. We also carry Celcius Energy drinks for $3.
HOW EARLY SHOULD I ARRIVE TO CLASS?
We recommend arriving 10-15 minutes before class to ensure you are well taken care of and ready for class.
General support + questions
EMAIL US
We are always happy to help. You can reach us at support@InnerGcycling.com
ABOUT US
What separates InnerG Cycling ™ ? Our mindset. Our community. What we stand for. Our team is committed to being forever students; bent on constant evolution. We don't do small talk. We think big, do bigger & lead by example. We mindfully crafted this space to be built on high energy, big movements and an environment of acceptance.
